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P a y m e n t  &  d e l i v e r y 

Payment

 

What payment methods are accepted on the ANNE BOURAT website?

We accept payment by Visa, MasterCard, American Express and Paypal.
 

When am I debited for my purchase?

If your card is valid and the payment is authorized by your bank, your purchase will be debited immediately. You will receive an order confirmation email as well as a summary of the products purchased and the method of payment used.

 

I can't pay on site, what can I do?

Sometimes the information entered is incorrect. You will have to check: the billing address, the code of your card, the type of card used, the expiry date and the cryptogram on the back of the card. If the problem persists do not hesitate to contact us at the following address: annebourat@gmail.com.

 

Is it safe to buy from ANNE BOURAT SHOP?

CETANNE SHOP has chosen Paypal and STRIPE as the encrypted payment platform to guarantee you the most total security when you buy on CETANNE SHOP. You do not have a Paypal account where STRIPE no worries you can still use the payment platforms directly with your credit card. The payment pages are secure and the data are never retransmitted on our server.

 

 

 

Delivery

 

How long does it take to receive my order?

For products in stock, all orders are shipped on average 2 days after your purchase from Monday to Friday. We use a VIA colissimo shipment which guarantees delivery within 48 hours. In general it takes 4 to 5 working days in total, there may be unforeseen circumstances that extend a day or two. If your order is not in stock we will contact you as soon as possible to inform you of a later delivery date or offer you a refund.

 

I didn't receive my order. What's going on?

If your order has not arrived within 6-7 working days, there must be a problem. Do not hesitate to contact us at the following address: annebourat@gmail.com our team will try to find a solution as soon as possible.

 

Do you ship internationally?

We ship internationally. You have to take into account the shipping costs, which vary depending on the country. Count on average 20€.

 

How to track your package?

As soon as your order is shipped we will send you a tracking number so that you can follow your package.

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